Shipping & Charges

01/Germany

Shipping within Germany is always free; we ship daily with DHL.

02/European Union + Switzerland

For deliveries within the European Union (EU) and Switzerland, we charge a flat rate of 7€.

All shipments are being sent by “Deutsche Post” (German postal service) via registered mail or by DHL.

03/Outside the EU

We offer international shipping to most locations from Germany. We ship to over 200 countries all over the world using a Registered Airmail service of Deutsche Post or FedEX.

We charge you a shipping rate of 7€ (up to 500g) and 39€ for a shipping weight between 500g and 2kg. For each additonal kg we charge you 13€.

We currently do NOT ship to certain countries including Angola, Bosnia and Herzegovina, Chad, Georgia, Indonesia (Yogyakarta, Solo & Magelang), Iraq, Lebanon, Papua New Guinea, Serbia, Somali Democratic Republic and Sudan.

When shipping to countries outside the EU we do not charge any VAT.

04/Shipping Declaration

Please note that we are obligated by law to declare the proper value on all shipments. We cannot mark your package as a gift since this is unlawful and could jeopardize our ability to continue sending products to some countries.

05/Customs, duties & taxes

You should be aware that the prices indicated on our website are not inclusive of import duties, local GST/VAT or brokerage fees. You are solely responsible for all duties, import taxes and brokerage fees and these are not included. Orders may need to clear customs in your country. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Your order may incur additional import duties, taxes or other customs related charges and if so, the import duties, taxes or other customs charges will be collected by the shipping company upon delivery.

Customs, duty, and taxes are non-refundable, so if you refuse a shipment because of unexpected import fees, the cost of the original shipping any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

We are not responsible for delays caused by the customs department in your country. Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

06/Return shipments

If for any reason, you fail to pick-up your parcel on time, it may be returned back to us in Germany and you will be responsible for any additional fees needed to re-ship back your order to another or the same delivery address at a later time. You will also be responsible for any return fees. Your shipping address must be correct. We take no responsibility for packages shipped to incorrect addresses, such as where there is no such person at the address, the person has moved or your have provided the incorrect location address.

07/FAQ

HOW LONG DOES IT TAKE TO SHIP?

Within Germany shipping time is usually 1-2 business days.
Shipping times vary between 2-5 days (EU), 6-8 days (USA, Canada, Japan, Israel, Australia, New Zealand, South Africa, HongKong and India) and up to 14 days for other countries.

CAN I ORDER EXPRESS OR FASTER SHIPPING?

Sure! Leave a note when you place an order and we’ll get in touch. Or better yet, email or phone us first and we’ll chat about the different shipping options and their costs.If you need your purchase by a certain date then check with us first to make sure we can do that.

WHAT SERVICE DO YOU USE TO SHIP YOUR PRODUCTS?

We ship with DHL or Deutsche Post (German Postal Service).

CAN I TRACK MY ORDER?

We will supply you with a tracking number for you to track the delivery.

WHAT IF SOMETHING HAPPENS TO MY ORDER IN TRANSIT?

All of our parcels are registered with DHL or Deutsche Post and come with the relevant insurance.

CAN MY ORDER BE DELIVERED 365 DAYS A YEAR?

We are at the mercy of the postal service and are closed each year between Christmas and new year. If you have a query about delivery/dispatch times of a specific order contact us to check on its status and likely delivery time.