Dear Customer,

Now comes the more official part that we cannot ignore. Being a private user of this website in the Federal Republic of Germany the following General Terms and Conditions for the Sale of Goods (AGB in German) apply.

In case you are a commercial user or you are not a resident of Germany, please contact us so we can supply you with the valid General Terms and Conditions for the Sale of Goods that apply to you.

01/ Contract Partner

For all orders via the ZNEX Online Shop the contract partner of the buyer is the company ZNEX Deutschland GmbH & Co.KG.

Our offers are non-binding, which means that we are not obligated to fill orders in the event of problems with availability. The presentation of products in the online shop is only a non-binding online-catalogue and not a legally binding offer. However, by clicking on the button “order” you place a binding order for the products in your shopping cart. Receipt of your order occurs instantly, as does the subsequent confirmation of your order via the automated conformation e-mail sent by us. With this e-mail confirmation the sales contract comes into effect. The contract is subject exclusively to German law.

The goods will remain property of ZNEX Deutschland GmbH & Co. KG until the buyer has paid all outstanding dues.

02/ Delivery

In Germany the “Deutsche Post” (DHL) delivers directly to your address or to the Packstation of your choice. Delivery to post office boxes or poste restante deliveries are not possible. Any damage incurred during transport must immediately be reported by the customer after receiving the merchandise from the supplier.

We ship daily, except on Saturdays, Sundays and public holidays. If you wish to get next-day shipping, you have to order before 4pm on a working day. Within Germany we charge for next-day shipping a fee of 8 EUR. Please also note that currently express shipping outside Germany is not possible.

For shipments outside Germany delivery time may vary by 2 to 30 days.

If you choose the payment method “cash in advance” your goods will be sent after the payment is received in full.

German VAT will not be charged on shipments to countries outside the European Union. Taxation and customs clearance are handled locally by the presiding tax authority.

03/ Order Tracking

An online tracking number access point will be sent to the e-mail address provided in the order as soon as the shipment has left the warehouse. The status of the shipment can then be checked immediately.

04/ Shipping Costs

Within Germany you generally don’t pay any shipping fees. For deliveries within the EU and Switzerland we charge a flat shipping rate of 7€. For all other countries we charge up to 2kg shipping weight 26€ and for each additonal kg 10€ more. See further details here.

Express shipping: Express shipping is currently only possible on orders within Germany and incurs a flat-fee shipping charge of 9,90 €

05/ Payment

The following payment methods are offered:

Cash in advance: Shipment commences upon receipt of payment to our bank account at

ZNEX Deutschland GmbH & Co. KG
Postbank Stuttgart
IBAN: DE55600100700427521701

If the full advance payment is not received within 10 business days of order placement the order will be cancelled

PayPal: PayPal debits the customer’s account directly.

KLARNA/Immediate transfer: This is the safest and fastest method of payment. This payment method is only available in Germany and Austria. The customer’s account is debited on the same day the order is placed.

Credit Card (Mastercard, Visa, American Express): The customer’s account is debited when the goods are shipped. Delivery to a Packstation is not possible when paying by credit card.

ZNEX reserves the right to exclude the method of payment chosen by the customer in exceptional cases.

06/ Prices

All prices quoted are final prices in Euros and include German VAT. For delivery addresses outside of the EU VAT will be subtracted from the amount due.

07/ Notice of Cancellation Policy

Consumers have a right to withdraw from the sales contract within 14 days. Any individual concluding a legal contract to purchase products or services for his/her personal use is considered a consumer.

Legal instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of partial deliveries, the last of the goods.

To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory.

ZNEX Deutschland GmbH & Co. KG
Münchhofstr. 12
79106 Freiburg

Phone: +49 761 1529714


You can also exercise your right of withdrawal by returning the goods without comment. Provided that deviating circumstances do not arise, returning the goods without comment will be understood as a statement of withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Legal Consequences of Revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us at:

ZNEX Deutschland GmbH & Co. KG
Münchhofstr. 12
79106 Freiburg

The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The following model withdrawal form complies with all statutory information requirements. It is not necessary to state your withdrawal separately, e.g. by using the form below. It is enough to return the goods without comment.

End of Instruction of Cancellation

08/ Withdrawal form

You can download the withdrawal form here. We will also send you a hard copy of the cancellation template as soon as the contract has been concluded.

09/ Data Protection

The personal information that you provide to us whilst using the Website is very important to us and we will only collect and use it in accordance with our Privacy Policy, which can be accessed by clicking here.

10/ Guarantee & Repairs

Material defects occurring on delivered goods are covered by statutory warranty rights (24 months). Any other guarantees issued by the manufacturer remain unaffected. In a warranty case the shipping costs for one way (from customer to ZNEX) are paid by the customer. The costs for the refund or the repaired goods are borne by ZNEX.

11/ Retention of Title

Goods remain the property ZNEX until payment has been made in full.

12/ Liability

The company ZNEX shall only be liable for damages incurred through malicious intent or gross negligence of ZNEX. In the case of a breach of major contractual obligations ZNEX shall be liable for every culpable behaviour of its employees.

The company ZNEX shall not be liable for indirect damages incurred, especially not for lost profit, unless the damage is caused with intent by employees of ZNEX or with intent and gross negligence by legal representatives and executive staff of the company ZNEX. In cases where there has neither been malicious intent of employees, nor intention or gross negligence of legal representatives and executive staff, ZNEX is only liable for the amount that would cover typical damages foreseeable at the time the contract is concluded.

ZNEX shall not be obligated to provide continuous and uninterrupted availability of the website and is not liable for technical or electronic errors of the online offers. ZNEX shall not be liable for damages caused by unauthorized persons shopping at the online shop of the company ZNEX with the help of a password allocated to an authorized user.

ZNEX is not liable for damages and problems resulting of third parties accepting packages. Please make sure that every shipment will be received by an authorized person and speak to delivery personnel concerning this matter, should suspicions arise.

Liability of ZNEX according to the German Product Liability Act remains unaffected by the abovementioned provisions.

13/ Disclaimer of Liability for External Links

ZNEX has no influence on the contents of any links to other suppliers on this website and therefore cannot provide any guarantee or accept any liability for these contents. The respective supplier or site operator is always responsible for the contents of these sites. The linked sites were checked for possible statutory violations and infringements at the time of linking. Illegal contents were not visible at that time, but permanent surveillance of the contents of linked sites is unreasonable without specific reason to suspect a legal infringement. Such links are removed immediately if legal infringements are discovered.

14/ Website provider

The website provided at the domain www.znex.de is operated by

ZNEX Deutschland GmbH & Co. KG
Münchhofstr. 12
79106 Freiburg

Company headquarters: Freiburg

15/ Applicable Law

German law shall apply exclusively with the exclusion of the UN Convention on the International Sale of Goods (CISG), even if Purchaser’s place of residence is outside Germany.

16/ Dispute Resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at:


We are neither obligated nor willing to participate in disput settlement proceedings before a dispute resolution body.


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